Advice from management consultants on how to keep Js from Jumping to conclusions, Ps from Procrastinating, Ts from Trampling on people's feelings, Fs from Failing to deal with the "tough stuff", Ss from getting Stuck on Specifics, Ns from Never leaving Never-Never land, Es from Externalizing Everything, and Is from Isolating themselves.

"If you can give us Ss an example of something that already exists, and then ask us to improve it 10%, that will get our sparks flying."